Shipping

Shipping

Age Verification

We have partnered with AgeChecker.net to verify your age before shipping your order. You must be 18 years of age to purchase CBD products.

For most customers, we only require your date of birth, name, and address. If you cannot be verified automatically, you must submit a picture of your photo ID to be manually verified. This process is easy and takes place within our popup. You may cover other sensitive information, just make sure that we can clearly see your date of birth, name, address, and enough of the ID to verify that it is real.

Processing

We process orders Monday-Saturday. Orders placed on the weekends will be processed and shipped the next business day. No major holidays.

The cutoff time for shipping with USPS is 3:00PM Central on Monday-Friday.

Shipping

Shipments will be shipped from:

Infinite Hemp Co.

P.O. Box 845

16635 Spring Cypress Rd

Cypress, TX 77429

 

We ship using USPS Priority Mail 1-3 Business Days*

*Includes transit time only. Processing time is separate.

Note: Sales tax is charged for orders being shipped within the state of Texas.

Restrictions

Currently, we are not shipping to South Dakota, Idaho, or Nebraska.

Return Policy

Due to the nature of our products, we currently only accept returns on wrongfully filled orders. If your package is lost, stolen, or damaged please use your tracking number to file a claim with USPS.

You may request an exchange for incorrect product selection, such as MG level or product ingredient. Product must be unopened and you will be responsible for return shipping. 

Medterra Return Policy

If you are not satisfied with Medterra’s products, you may request a refund of the full purchase price minus shipping costs within 30 days of the product received date. The customer is responsible for return shipping. Refunds will be applied to purchaser’s bank account within 5-7 days after a refund has been approved. 

If your return is approved, you should mail your product to:

Infinite Hemp Co.

P.O. Box 845

16635 Spring Cypress Rd

Cypress, TX 77429

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.